Submit a request

This can be found in the original purchase and shipment emails.

This is the unique identifier for your device. It can be found in the device settings or at https://connect.comma.ai.

Ex: Toyota Camry Hybrid 2024

If the issue does not occur while using all stock hardware, we cannot look into your issue. This includes the harness, mount, and all cables.

If the issue does not occur with the latest official openpilot release, we CANNOT look into your issue. If you were previously running third party software, reflash the device with https://flash.comma.ai and install the stock software.

Routes can be found at https://connect.comma.ai. Copy and paste the connect URL after selecting the route or provide the route identifier. Ensure the full logs are uploaded by clicking Files in connect, then clicking the button next to "All logs", and connecting your device to Wi-Fi for 5-10 minutes.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Add file or drop files here