All comma threes (shipped in the US) come with a SIM card. The SIM slot is a push/pull mechanism, where you must push on the card to release it and then guide it out.
Make sure your SIM is inserted correctly by following the step-by-step guide below:
How to replace the SIM card in a comma three
- With the comma three off and unplugged, tap/push the SIM card with the big SIM card, credit card, or other narrow hard object to release the SIM (you will hear a click).
- Gently pull the SIM card from the SIM slot (try tweezers)
- Push the SIM card into the SIM slot (with the metal contacts facing downwards) with your fingernail or plastic card until you hear a click or reach resistance. If you've done this step correctly, the SIM card should stay completely recessed inside the comma three.
We recommend you clean the camera lenses with a microfiber cloth before using the comma three again.
How to activate the new SIM card
Once your new SIM card is installed, your comma three will need to connect to Wi-Fi to activate the SIM card. Best ways to get your comma three online: hotspot from your phone, bring your car somewhere with Wi-Fi or connect your comma three to a USB charger in a place with Wi-Fi. Your comma three requires about 5 minutes of Wi-Fi connection and then can take up to 30 minutes to activate and might require a reboot. You will know the activation started when the device displays "CONNECT ONLINE".
After the next reboot, your SIM card should connect to the internet and you should have prime again!