We've made the Refund Policy as straightforward as we can, no hidden clauses and no fine print. If there's anything you're unsure of please don't hesitate to contact us at support@comma.ai
- You may cancel your subscription by selecting the "Cancel My Subscription" option in the "Device > Settings" part of the app. You can do this at any time without incurring a cancellation fee. Upon canceling your comma prime membership, no further fees will be charged.
- If you have a free trial period, we will charge your credit card with the monthly subscription fee at the end of the trial period.
- We will continue to charge your credit card account on a monthly basis until you cancel your subscription. For example, if you joined on April 5 your credit card will be charged on May 5; June 5; July 5; and so on until you cancel your subscription.
- Your cancellation takes effect on your next billing cycle. This means we won't be able to refund you for any unused portion of your services. For example, you chose a monthly subscription on June 1. On November 1, your credit card is charged as usual. On November 14, you decide to cancel your subscription. No further charges will be made to your credit card, but you will not receive a refund for the period of November 14 through November 31.