We've made the Refund Policy as straightforward as we can, no hidden clauses and no fine print.
- You may cancel your subscription by selecting the "Cancel Subscription" option on connect.comma.ai in the settings cog -> "Device Settings" -> "Manage Prime Settings". You can do this at any time without incurring a cancellation fee. Upon canceling your comma prime membership, no further fees will be charged.
- If you have a free trial period, we will charge your credit card with the monthly subscription fee at the end of the trial period.
- We will continue to charge your credit card account on a monthly basis until you cancel your subscription. For example, if you joined on April 5 your credit card will be charged on May 5; June 5; July 5; and so on until you cancel your subscription.
- Your cancellation takes effect immediately, and you will be partially refunded for any unused portion of your services. For example, you chose a monthly subscription on September 1. On November 1, your credit card is charged as usual. On November 14, you decide to cancel your subscription. No further charges will be made to your credit card, and you will receive a refund for the period of November 14 through November 31.